Centennial Securities Company has developed a Business Continuity Plan on how we will respond to events that significantly disrupt our business. Since the timing and impact of disasters and disruptions is unpredictable, we will have to be flexible in responding to actual events as they occur. With that in mind, we are providing you with this information on our business continuity plan.
Contacting Us – During a significant business disruption, Centennial Securities will re-establish telephone service with our clients as soon as possible. Our clients should check our website at www.centennialsec.com for our latest information. As a client of Centennial Securities we recognize you may need access to your account to sell a position or request a check before we re-establish telephone service. If after a significant business disruption you cannot contact us as you usually do at 800-253-4131 or email@example.com, you should call our alternative number at 800-861-1338.
Our Business Continuity Plan – We plan to quickly recover and resume business operations after a significant business disruption and respond by safeguarding our employees and property, making a financial and operational assessment, protecting the firm’s books and records, and allowing our customers to transact business. In short, our business continuity plan is designed to permit our firm to resume operations as quickly as possible, given the scope and severity of the significant business disruption.
Our business continuity plan addresses: data back up and recovery; all mission critical systems; financial and operational assessments; alternative communications with customers, employees, and regulators; alternate physical location of employees; critical supplier, contractor, bank and counter-party impact; regulatory reporting; and assuring our customers prompt access to their funds and securities if we are unable to continue our business.
Our clearing firm, RBC Clearing & Custody, regularly backs up its important information in a geographically separate area. While every emergency situation poses unique problems based on external factors such as a time of day and the severity of the disruption, RBC Clearing & Custody has a thorough Business Continuation Plan in place. RBC Clearing & Custody has advised us that its objective is to restore its own operations in order to complete existing transactions and accept new transactions and payments in a timely manner.
For more information – If you have questions about our business continuity planning, you can contact us at (800) 253-4131. Or visit our website at www.centennialsec.com for our complete business continuity plan.
Financial Industry Regulatory Authority (FINRA)
Under rules adopted by FINRA, we are required to provide you with the following information:
1) FINRA regulation Hotline number 1-301-590-6500
2) FINRA Regulation web site address www.finra.org
3) A FINRA investor brochure that includes information describing The public disclosure program is available upon your request.